Notice the cue: When they begin talking about their day/issue, pause what you’re doing (put phone face-down, make eye contact).
Stay with their story: Let them finish. Use small encouragers (“hmm,” “I’m with you”). Hold advice and comparisons until they ask.
Reflect back once: In one line, mirror what mattered and how they felt:
“Sounds like the hardest part was ___, and it left you feeling ___.”
“That part about ___ really mattered to you.”
“I hear you; it was ___ and that made you feel ___.”
In your next chat, just listen - then mirror one feeling and one fact in their words.
If the topic is heavy (harm, crisis), focus on safety and encourage professional help - don’t try to counsel. Keep confidences unless safety is at risk. After a deep share, take a brief reset (water, short walk) so you don’t carry the weight alone.